Publicly Available Disclosure Statement
AML Home Loans
Important Information About Our Company
Company Name: AML Home Loans, trading name for AML Financial Services Limited.
FSP Number: 714337
Phone: 0800 396 396
Email: support@amlhomeloans.co.nz
Licence Status
AML Financial Services Limited holds a licence issued by the Financial Markets Authority to provide financial advice.
You can check that your adviser is a registered financial adviser at www.fspr.govt.nz.
Our Services and Lending Options
AML Home Loans provides financial advice about mortgage and lending products. All our Mortgage Advisers are Registered Financial Advisers, specialising in mortgage-related products only.
- Home Loans
- Commercial Property Loans
- Refinance
- Investment Loans
Providers We Partner With
We provide financial advice on products from a range of major banks and non-bank lenders.
Banks
Non-Bank Lenders
Adviser Experience
All of our advisers have a wide range of experience. When you meet your adviser, they will go through a personal disclosure document with you to explain their professional background and provide assurance that they are well equipped to provide mortgage advice.
Fee Structure and How We Are Paid
No Fees for Initial Advice
We do not charge upfront fees, expenses, or other amounts for the initial financial advice given to you. If you choose to use our services to arrange finance, we will disclose any lender fees, advisory fees, adviser fees, legal fees, or other lending-related costs that may apply.
Commissions
In most cases, the lender pays a commission and/or advisory fees to AML Home Loans once the loan has settled. AML Home Loans may be paid a single upfront commission, an ongoing trail commission, or a mix of both. If we refer you to a third-party specialist or lender, AML Home Loans may also receive a referral commission.
One-off Fees
AML Home Loans may charge a one-off fee for work completed for clients where no adviser payment is received from the lender. If applied, this charge will be agreed with you in advance before any work starts.
Privacy and Data Handling
All communications and information provided are subject to the New Zealand Privacy Act 2020. To properly assess your needs and provide financial advice, we must collect your personal information.
Direct & Indirect Collection
We generally collect information directly from you. Under Information Privacy Principle 3A, effective 1 May 2026, we may also routinely collect personal information indirectly from third parties, including credit reporting agencies, marketing organisations, nominated representatives, your employer, or publicly available sources.
Information Sharing with Lenders
To properly conduct our business and facilitate applications, we may share your personal information with intended lenders. This includes lenders on our panel, both banks and non-banks, as well as non-panel lenders such as institutional and sophisticated investors.
We do not share your information with any other party without your approval. You may request access to your information and ask for it to be corrected if inaccurate. Mortgage paperwork is securely destroyed after 7 years.
Professional Indemnity Insurance
We have $2 million of Professional Indemnity cover, with maximum cover of $1 million per claim. In proven cases, this protects clients from financial loss due to fraud, gross negligence, gross misrepresentation, and similar matters if perpetrated by us.
Legal and Accounting Issues
Any discussions about legal or accounting issues do not replace advice from qualified specialist advisers such as solicitors and accountants. We recommend that you obtain independent and specialist advice.
Disclosures and Record
In the preceding five years, nobody employed by AML Home Loans has been:
- The subject of a successful claim for dishonesty, negligence, or misrepresentation under any Professional Indemnity Insurance Policy held by us or on our behalf.
- Convicted of an offence of dishonesty or any relevant offence under any applicable New Zealand law.
- Adjudicated bankrupt, an undischarged bankrupt, or had a bankruptcy discharged.
- Prohibited by law from taking part in company management.
- Subject to any proceedings under the above matters or with respect to accredited membership of the New Zealand Mortgage Brokers’ Association.
Duty of Care
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013.
- Meet standards of competence, knowledge, skill, ethical behaviour, conduct, and client care.
- Give priority to your interests.
- Exercise care, diligence, and skill.
What Should You Do If Something Goes Wrong?
If you have a problem, concern, or complaint about any part of the service you receive from an AML Home Loans adviser, please contact your adviser or AML Home Loans directly.
Kundan Singh: 022 354 0529
Email: support@amlhomeloans.co.nz
Upon receipt of a complaint, we will acknowledge it by email, assess the complaint, potentially ask for additional information, and explain in writing how we intend to resolve it. We aim to resolve complaints within 10 working days. If we need more time, we will let you know.
External Dispute Resolution
If we cannot resolve your complaint, or if you are not satisfied with our proposed resolution, you can contact our free and independent dispute resolution scheme, Financial Dispute Resolution Scheme Limited (FDRS).
Email: enquiries@fdr.org.nz
Phone: 0508 337 337
Address: PO Box 2272, Wellington 6011